Shipping & Delivery
We know that pesky shipping fee can sometimes make you question your purchase, so we've set a flat rate of $15 for shipping anywhere in Australia.
Want to avoid the shipping fee? If your purchase is over $99, your shipping will be free!
Once we send your goodies on their way, you'll get an Australia Post tracking number so that you can stalk your parcel all the way from us to your front door.
Unfortunately we don't offer international shipping right now, but if you don't live in Australia and there's something you'd like posted to you, please get in touch and we'll do our best to help.
Exchanges
We get it - shopping online means sometimes things just aren't the right fit! If this is the case, please give us a call as soon as possible on (03) 5754 1318 or shoot us an email at sassyroad@bigpond.com. If the size you need is in stock, we'll put aside for you and once we receive your return, we'll ship the replacement size to you.
If we don't have the size you need in stock, we're more than happy to issue you with store credit or send a refund your way.
Returns
If you're not feeling the vibe with your new outfit, we accept returns within two weeks of receiving your order.
Keep it in its original happy condition - unworn, unwashed, tags and buttons intact, please! Please make sure to include your full name and proof of purchase. We also ask that you take care to protect the item when posting. If these criteria are not met, we will not be able to issue you with a refund.
Please note - all sale items are final (unless faulty), so choose wisely!
For returns, please post to:
Sassy Road
PO Box 96
Tawonga South
VIC 3698
Once your return finds its way back to our warehouse (usually within 7 business days), we'll process your refund to your original payment method. You'll receive a confirmation email so you know your money is on its way back to you!
We give all returns a loving look-over, but if something seems off, we might have to send it back to you.
Your refund will cover your order total minus the original shipping cost.
Please note for both exchanges and returns - as our styles are always quick to move, let us know within 14 days of receiving your order if you'd like to send it back or exchange it.
As a small business, we can't thank you enough for shopping with Sassy Road - we truly appreciate you!
